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Learning objectives:
- Understand the recent restructuring of Indigenous Services Canada (ISC).
- Develop foundational knowledge of the Non-Insured Health Benefits (NIHB) Program, including client eligibility.
- Discover where and how to access program forms and additional information efficiently.
- Gain a strong understanding of the program’s medical supplies and equipment audiology benefits, including:
- eligible prescribers and recommenders
- equipment coverage
- procedures for obtaining audiology benefits
- required documentation
- roles of the prescriber, provider, and client
Intended Audience
NIHB prescribers, recommenders, and providers, including clinicians and administrators
About the presenter

Maxine Flaman, R. Aud
Maxine is a policy analyst with the Non-Insured Health Benefits Program and a licensed, certified clinical audiologist. For over 25 years, she has worked alongside First Nations Peoples and communities, delivering audiological services grounded in experience and collaboration.
About SAC webinars
Membership Requirements
Access to SAC webinars and webcasts is an exclusive benefit of SAC membership. Attendees must be current members when registering and during the webinar. Links to online SAC Professional Development opportunities are not to be shared with non-members/non-associates. SAC reserves the right to terminate the participation of a non-member/associate in any SAC online Professional Development event.
Non-members or non-associates must join SAC to access SAC online professional development. Information on joining SAC can be found at sac-oac.ca/membership/join-sac/.
Recording
A recording of this webinar will be available in our webcast library within a week of the live event.
Confidentiality
For confidentiality reasons, questions relating to specific client cases cannot be addressed in this format.
Zoom
- Zoom is used to host this webinar. Before joining, be sure to check the system requirements to avoid any connection issues.
- We suggest you do not use a Wi‑Fi connection to view the webinar, as it can be unreliable, and you may lose connectivity during the presentation.